MISS DIG 811 Customer Success

The challenge

MISS DIG 811, Michigan’s utility safety notification system, needed to replace their existing learning management system (LMS) with one that would allow them to track and manage their data more effectively. MISS DIG 811 also had a very diversified customer base distributed over a wide geographical area.

The solution

The SkillBuilder implementation team worked with MISS DIG 811 stakeholders to set up SkillBuilder® LMS, set up and test migration scripts, migrate all person data to the new LMS, migrate all course completion data to the new LMS and set up a unique Learning Program.

The results

MISS DIG 811 currently uses SkillBuilder® LMS to deliver online courseware to over 4,000 users. They use the LMS to set up and manage all of their online and offline training certification programs, including seminars and webinars. In addition to certification programs that are offered to the public, MISS DIG 811 uses SkillBuilder® LMS to deliver internal employee training.

MISS DIG 811 now enjoys easy access to current and historical learning data through the convenient reporting and tracking tools in SkillBuilder® LMS.

SkillBuilder® LMS supports MISS DIG 811 by:

  • Delivering eLearning to customers
  • Supporting internal employee training
  • Hosting and managing seminars and webinars

Using SkillBuilder® LMS, MISS DIG 811 has delivered courseware to in excess of 9,000 learners, with over 11,000 completions in the last year alone.

Utilizing SkillBuilder® LMS as our company's learning management system has been a very positive experience. The system itself is user-friendly and the staff and support have been amazing. The team is always willing to listen to our needs and come up with solutions that best fit our organization. It has been a pleasure working with them.

   -Linda Portelli, Education Specialist MISS DIG 811